Refund policy

Refunds within 7 days of a charge

You can ask for a refund of any Riftbits subscription charge, your first one or a renewal, within 7 days of the date it was made. Each charge is assessed separately.

To ask, write to help@rift.ai from the email address on your account and tell us which charge you mean. We aim to reply within 3 business days. If we approve the refund, your plan is canceled and Premium ends.

Once 7 days have passed since a charge, or the period it paid for has ended, that charge is final, except where the law requires a refund.

Self-serve refund of your first charge

If you ask within 48 hours of your plan’s first charge and have read 15 ideas or fewer since, you can also refund it yourself: open My plan in Profile and tap Request refund. It shows there while you qualify. A self-serve refund ends your plan at once. Each person can get one, and it does not cover trial fees.

Trial fees

A paid trial is a one-time fee for immediate access. Trial fees are final and non-refundable, except where the law requires a refund. Canceling during a trial stops it from turning into a paid plan, but does not refund the trial fee.

Automatic refunds

If you end up with two Riftbits plans at once, for example by paying twice in two tabs, we cancel the second plan and refund its charge without you having to ask.

Other refunds

Beyond the refunds above, we may refund a charge at our discretion. Write to help@rift.ai and tell us which charge you mean.

We may decline a refund request where we reasonably believe it involves fraud or abuse, for example buying and refunding plans again and again.

Renewals and canceling

To avoid the next charge, cancel in My plan at least 24 hours before your trial or billing period ends. You keep Premium until the end of the period you paid for. Canceling is not a refund request: ask for a refund separately, as described above.

EXCEPT AS SET OUT IN THIS POLICY OR AS REQUIRED BY APPLICABLE LAW, CANCELING DOES NOT ENTITLE YOU TO A REFUND OF ANY PART OF THE FEES PAID FOR THE CURRENT PERIOD.

How refunds arrive

Refunds go back to the payment method you paid with. Your bank or card issuer may take several business days to show them. We email you when a refund is made.

EEA, UK and Swiss consumers

If you are a consumer in the EEA, the UK or Switzerland, nothing in this policy limits or removes the rights you have under consumer protection law where you live, including any statutory right of withdrawal and any right to a refund. Those rights apply in addition to the refunds described above.

Contact

Not sure whether a charge can be refunded? Contact us at help@rift.ai and we will work it out with you.

Faraway Inc., Miami, FL